Frequently Asked Questions
Uncategorized
SHIPPING FAQS
WORLDWIDE SHIPPING IS ALWAYS FREE WITH ALL ORDERS
WE DO NOT CARRY ON THE FULL COST OF SHIPPING TO YOU WE ABSORB 100% OF THE ACTUAL SHIPPING COSTS WHICH AVERAGE $6.49 PER ITEM
EXTRA COSTS?
We are not responsible for any ADDITIONAL fees such as customs after items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you may on a very off chance encounter custom fees when they arrive to your country however the value of the items is low and to our knowledge we have never had a customer encounter these fees.
HOW LONG DOES SHIPPING TAKE?
Our estimated Target Shipping times are Below however in certain remote locations or areas of civil unrest and Covid 19 related delays, or with extended customs holding periods and seasonal volume shipping delays by USPS may vary. With exception to United States outlying islands which may average 45 to 65 days based on logistics.
Orders can take a few days to be processed in addition to the shipping period.
Shipping time varies by location. These are our estimates:
NOTE: DUE TO THE EVOLVING COVID PANDEMIC SHIPPING TIMES VARY IN REGIONS AND YOUR PATIENCE IS APPRECIATED..HOWEVER YOU MAY USE YOUR TRACKING NUMBER TO CHECK STATUS.
LOCATION* ESTIMATED SHIPPING TIME
United States 10-20 Business days
Canada, 15-30 Business days
Europe 10-20 Business days
Australia, 15-30 Business days
New Zealand 10-30 Business days
Mexico, Central America, 15-30 Business days
South America 15-30 Business days
Rest of the world 15-30 Business days
*This doesn’t include our 2-5 day processing time.
WHERE IS YOUR SHIPPING FACILITY ?
Our items are shipped via e-packet when available or an alternate trackable method so we do not need to carry additional costs on to our consumers and partners, we simply make a very slim profit on our product and unlike other vendors do not profit from shipping. As our stock is in warehouses in US, Singapore, Japan, China and Australia we make every effort to use the most expedited Route.
I ONLY RECEIVED A PARTIAL PART OF MY ORDER ?
If you order more than 1 Item they may be shipped separately and in as timely a manner as possible and each item will have its own unique tracking number.
Not to worry if only a part of your order is received and you ordered several products, rest assured they will all arrive.
I RECEIVED MORE ITEMS THAN I ORDERED AM I BILLED ?
At times if feasible and we are able we will include in your order additional items as a thank you and to help spread helping to save the ocean jewelry goodwill.
NOTE: DUE TO THE EVOLVING COVID PANDEMIC SHIPPING TIMES VARY IN REGIONS AND YOUR PATIENCE IS APPRECIATED..HOWEVER YOU MAY USE YOUR TRACKING NUMBER TO CHECK STATUS.
NOTE: ORDERS TO AFRICA UNFORTUNATELY HAVE LENGTHY DELAYS DUE TO THE NEW COVID VARIANT UNFORTUNATELY NOT WITHIN OUR CONTROL. FURTHER NOTE ORDERS TO AFRICA DO NOT HAVE TRACKING NUMBERS.
Track Your Order
If You have subscribed to SMS tracking you will be notified via Cell messages.
ORDER TRACKING If you have your tracking Number you may check progress here TRACK MY ORDER
For United States Orders you may track your order here. TRACK MY USA ORDER
If you misplaced your tracking number you May Request a Tracking Code HERE
Refund Policy
RETURNS
You agree by using our website Seabff.com that you are subject to our terms as follows.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Should your item be not as described or as presented you may return it within 30 days for a full refund or replacement. To return your product, you should contact us at CONTACT US do not send item back to shipping address contact us for instructions.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.See additional Non-Returnable Non-refundable Items below.
Additional Non-Returnable Non-refundable Items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use, and opened wearable items for hygienic purposes.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Items which measurements or sizing is required and as such on receipt the item will not fit. As we cannot verity that measurements were correctly taken by the purchaser we will have sent you the size you ordered and fulfilled our obligations.
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Once payment has been made and processed a request for a refund will incur by way of a fee to refund if possible at a rate of 50% of the Order Value. If the item has been shipped a refund cannot be issued.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at CONTACT US
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email CONTACT US and send a photograph of the defect and or damaged item.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Failure to take Delivery acting in Bad Faith: If we ship an order to the name and address provided on purchase as recorded and our tracking shows that more than (1) One delivery attempt(s) are unsuccessful and a purchaser is refusing to accept delivery, it shall constitute the purchaser is acting in bad faith. By Shipping accordance with your Order we have acted in good faith and fulfilled our responsibility, and if goods are returned to supplier due to failure to accept delivery, you will forfeit all costs for item. Should you wish to have the item resent you will pay all re shipping and restocking fees applicable as determined by supplier.
Note:
To return your product, you should contact us at CONTACT US do not send item back to shipping address contact us for instructions.
We use various third party extensions and apps to update pricing from vendors on a constant basis.
Should a software or human update error in which a visitor attempts to purchase a product and no consideration is charged to the visitor, this shall not be construed as a viable transaction and considered to be null and void.
The website considers such attempts to receive goods at no cost as acting in bad faith on behalf of a visitor and as such the attempted transaction shall be null and void.
Data Processing Addendum
1. DEFINITIONS
(a) “Data Protection Legislation” means European Directives 95/46/EC and 2002/58/EC, and any legislation and/or regulation implementing or made pursuant to them, or which amends or replaces any of them (including the General Data Protection Regulation, Regulation (EU) 2016/679);
(b) “Data Processor”, “Data Subject”, “Processor”, “Processing”, “Subprocessor”, and “Supervisory Authority” shall be interpreted in accordance with applicable Data Protection Legislation;
(c) “Personal Data” as used in this Addendum means information relating to an identifiable or identified Data Subject who visits or engages in transactions through your store (a “Customer”), which Shopify Processes as a Data Processor in the course of providing you with the Services. Notwithstanding the foregoing sentence, Personal Data does not include information that Shopify processes in the context of services that it provides directly to a consumer, such as through its consumer-facing applications like Frenzy or its consumer-facing services like Shopify Pay; and
(d) All other capitalized terms in this Addendum shall have the same definition as in the Agreement.
2. DATA PROTECTION
2.1. Where a Data Subject is located in the European Economic Area, that Data Subject’s Personal Data will be processed by Shopify’s Irish affiliate, Shopify International Ltd. As part of providing the Services, this Personal Data may be transferred to other regions, including to Canada and the United States. Such transfers will be completed in compliance with relevant Data Protection Legislation.
2.2. When Shopify Processes Personal Data in the course of providing the Services, Shopify will:
2.2.1. Process the Personal Data as a Data Processor, only for the purpose of providing the Services in accordance with documented instructions from you (provided that such instructions are commensurate with the functionalities of the Services), and as may subsequently be agreed to by you. If Shopify is required by law to Process the Personal Data for any other purpose, Shopify will provide you with prior notice of this requirement, unless Shopify is prohibited by law from providing such notice;
2.2.2. notify you if, in Shopify’s opinion, your instruction for the processing of Personal Data infringes applicable Data Protection Legislation;
2.2.3. notify you promptly, to the extent permitted by law, upon receiving an inquiry or complaint from a Data Subject or Supervisory Authority relating to Shopify’s Processing of the Personal Data;
2.2.4. implement and maintain appropriate technical and organizational measures to protect the Personal Data against unauthorized or unlawful processing and against accidental loss, destruction, damage, theft, alteration or disclosure. These measures shall be appropriate to the harm which might result from any unauthorized or unlawful processing, accidental loss, destruction, damage or theft of Personal Data and appropriate to the nature of the Personal Data which is to be protected;
2.2.5. provide you, upon request, with up-to-date attestations, reports or extracts thereof where available from a source charged with auditing Shopify’s data protection practices (e.g. external auditors, internal audit, data protection auditors), or suitable certifications, to enable you to assess compliance with the terms of this Addendum;
2.2.6. notify you promptly upon becoming aware of and confirming any accidental, unauthorized, or unlawful processing of, disclosure of, or access to the Personal Data;
2.2.7. ensure that its personnel who access the Personal Data are subject to confidentiality obligations that restrict their ability to disclose the Customer Personal Data; and
2.2.8. upon termination of the Agreement, Shopify will promptly initiate its purge process to delete or anonymize the Personal Data. If you request a copy of such Personal Data within 60 days of termination, Shopify will provide you with a copy of such Personal Data.
2.3 In the course of providing the Services,you acknowledge and agree that Shopify may use Subprocessors to Process the Personal Data. Shopify’s use of any specific Subprocessor to process the Personal Data must be in compliance with Data Protection Legislation and must be governed by a contract between Shopify and Subprocessor.
3. MISCELLANEOUS
3.1 In the event of any conflict or inconsistency between the provisions of the Agreement and this Addendum, the provisions of this Addendum shall prevail. For avoidance of doubt and to the extent allowed by applicable law, any and all liability under this Addendum, including limitations thereof, will be governed by the relevant provisions of the Agreement. You acknowledge and agree that Shopify may amend this Addendum from time to time by posting the relevant amended and restated Addendum on Shopify’s website, available at https://www.shopify.com/legal/dpa and such amendments to the Addendum are effective as of the date of posting. Your continued use of the Services after the amended Addendum is posted to Shopify’s website constitutes your agreement to, and acceptance of, the amended Addendum. If you do not agree to any changes to the Addendum, do not continue to use the Service.
3.2 Save as specifically modified and amended in this Addendum, all of the terms, provisions and requirements contained in the Agreement shall remain in full force and effect and govern this Addendum. If any provision of the Addendum is held illegal or unenforceable in a judicial proceeding, such provision shall be severed and shall be inoperative, and the remainder of this Addendum shall remain operative and binding on the parties.
3.3 The terms of this Addendum shall be governed by and interpreted in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein, without regard to principles of conflicts of laws. The parties irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of the Province of Ontario with respect to any dispute or claim arising out of or in connection with this Addendum.